Legal

Terms of Service

Last updated September 28, 2026 · Privacy Policy

These terms apply when you use parlox.io, request a free agent audit, or use the Parlox service. Each section starts with a short summary. By using any of these, you agree to the full terms.

The short version

This summary is for convenience. The full text below is what applies.

01The agreement

In shortThese Terms are a contract between your business and Parlox. A signed agreement with us, if you have one, comes first.

These Terms of Service (“Terms”) are an agreement between you and Parlox (“Parlox”, “we”, “us”). They cover our website (parlox.io), the free agent audit, and the Parlox software and related services (the “Service”). Our Privacy Policy explains how we handle personal information.

Parlox is built for businesses. If you accept these Terms for a company, you confirm that you’re authorized to bind it, and “you” means that company. You must be at least 18.

If there’s a conflict, this order applies: a signed agreement between you and Parlox, then an order or plan you’ve accepted, then these Terms.

02The Parlox service

In shortYou get the right to use Parlox on your own stores. We keep improving it, and uptime commitments exist only if we agree them in writing.

Subject to these Terms and any plan or order you accept, we grant you a limited, non-exclusive, non-transferable right to use the Service for the stores you operate, during your subscription.

We keep improving the Service, so we may add, change or remove features. If we remove a feature you rely on in a paid plan, we’ll give reasonable notice where we can. Service levels and support commitments apply only if we agree them in writing.

You’re responsible for activity under your account and for keeping credentials and install keys secure. Tell us promptly at legal@parlox.io about any unauthorized use.

03The free agent audit

In shortAsk for audits only for stores you’re authorized to test. We visit public pages the way a shopping agent would, and never buy or log in.

  • You may only request an audit for a store you own or operate, or that you’re authorized to have audited.
  • By requesting one, you authorize us to send automated agents to the store’s publicly available pages, at a modest rate, to see how AI shopping agents experience it. We don’t log in, bypass access controls or place real orders.
  • Audit results are informational. They may be incomplete or contain errors, and they don’t guarantee any revenue or outcome.
  • Audits are free. We may decline, limit or delay audit requests at our discretion.

04Acceptable use

In shortUse Parlox lawfully and don’t attack, overload, copy or resell it. AI agents may use our site and forms for the people they act for.

You agree not to, and not to let anyone else:

  • break any law, or infringe or violate anyone’s rights;
  • access the website or the Service without authorization, or probe, scan or test them for vulnerabilities without our written permission;
  • interfere with their operation, including by overloading them or introducing malicious code;
  • submit false information, or audit requests for stores you aren’t authorized to have audited;
  • copy, resell or sublicense the Service, or reverse engineer it except where the law allows;
  • use the Service to build a competing product, or to benchmark it for publication without our consent;
  • use the Service to give AI agents or buyers false or misleading information.

AI agents are welcome. Automated agents and crawlers may read our public pages (see /llms.txt) and submit our audit form for the people they act for, as long as they respect reasonable rate limits and don’t disrupt the site. The person or business an agent acts for is responsible for what it submits.

05Your responsibilities as a merchant

In shortOnly install Parlox where you’re allowed to, tell your visitors about it as privacy law requires, and keep your store information accurate.

If you install or use the Service on a store, you agree that:

  • you’re authorized to install it on that store and to give us access to the data it processes;
  • you’ll comply with laws that apply to your store, including privacy laws. This includes giving your store’s visitors any notices, and obtaining any consents, needed for the Service to process their data;
  • the commerce information you provide or connect (such as products, prices, availability, shipping, delivery and warranty details) is accurate and kept up to date;
  • what the Service tells agents on your behalf won’t conflict with what you show human shoppers in a way that would mislead buyers.

06Structured answers and offers

In shortParlox answers agents using your store’s information, and makes offers only under rules you set. You’re the seller, so those answers and offers are yours.

The Service can answer AI agents’ questions about your store using the information you provide. If you enable it, it can also make offers according to rules you set (for example, free shipping above an order value).

  • Answers are based on your data. You’re responsible for its accuracy and for the commitments it describes, such as prices and delivery estimates.
  • Offers made under your rules are made on your behalf, as the seller. You’re responsible for honoring them and for their compliance with laws that apply, such as pricing, consumer protection and tax rules. You can change or turn off your rules at any time.
  • Parlox isn’t the seller of any goods or services on your store and isn’t a party to transactions between you and your buyers or their agents.

07Your data and usage data

In shortYour data stays yours, and we use it only to run Parlox for you. We keep technical data about how the Service runs, and anonymous statistics.

Your Data. You keep all rights to the data you or your stores provide to the Service, including the data it collects on your behalf (“Your Data”). You allow us to host, process and use Your Data only to provide, secure and support the Service for you, and as these Terms describe.

Usage data. We collect technical information about how the Service performs and is used, such as configuration, logs, performance and error data (“Usage Data”). We use it to operate, secure and improve Parlox. Personal information in it is handled as described in our Privacy Policy.

Aggregated statistics. We may create aggregated, de-identified statistics that don’t identify you, your store or any person (for example, how often agents fail at date pickers across stores), and use them to improve Parlox and describe industry trends.

08Data protection

In shortFor personal data in Your Data, you’re the controller and we’re your processor, with the standard commitments. A signed DPA is available on request.

When Your Data includes personal information, you’re the controller and Parlox processes it as your processor (or “service provider” under US state laws). This section is our data processing agreement. We will:

  • process it only on your documented instructions, which are these Terms and your configuration of the Service;
  • ensure people who access it are bound by confidentiality;
  • protect it with appropriate technical and organizational security measures;
  • use only the sub-processors listed in our Privacy Policy, under data protection terms at least as protective as these. We’ll give notice before adding one, and you may object on reasonable grounds;
  • help you respond to requests from individuals, and with data protection assessments, where reasonable;
  • notify you without undue delay after becoming aware of a personal data breach affecting Your Data;
  • delete Your Data within 30 days after your subscription ends or you ask us to, unless the law requires us to keep it;
  • make available the information reasonably needed to show we meet these commitments;
  • not sell or share it, retain, use or disclose it outside our direct business relationship with you, or combine it with other data, except as the law permits;
  • use recognized safeguards, such as the EU Standard Contractual Clauses, for international transfers where required.

If you need a signed data processing agreement, including the Standard Contractual Clauses, contact legal@parlox.io. Once signed, it controls over this section.

09Fees and payment

In shortThe audit is free. For paid plans, you pay what your plan or order says, plus any taxes. We give 30 days’ notice before a price change.

  • The agent audit is free.
  • Fees for the Service, the billing period and renewal terms are set out in the plan or order you accept. We won’t charge you for anything you haven’t agreed to.
  • Fees don’t include taxes. You’re responsible for applicable taxes other than taxes on our income.
  • We’ll give you at least 30 days’ notice before changing the price of a plan you’re on. The new price applies from your next billing period.
  • Fees are non-refundable except as these Terms or the law provide.

10Confidentiality

In shortEach of us keeps the other’s non-public information private and uses it only for this agreement.

Each of us will keep the other’s non-public business information confidential, use it only to perform under these Terms, and share it only with people who need it and are bound by similar obligations. This doesn’t apply to information that is or becomes public through no fault of the recipient, was already known to it, was received lawfully from someone else, or is independently developed. Either of us may disclose information when the law requires, after giving the other notice where allowed.

11Ownership and feedback

In shortWe own Parlox. You own your data. We may use suggestions you send us.

Parlox owns the website, the Service, and the Parlox name, logo and other brand features, including improvements to them. These Terms don’t give you any rights to them except the right to use the Service described in section 2.

If you send us feedback or suggestions, we may use them without restriction or obligation to you.

12AI agents and third-party services

In shortWe don’t control the AI agents that visit your store or the platforms they come from.

Parlox isn’t affiliated with or endorsed by the companies that build AI models or agents, such as OpenAI, Anthropic, Google or Perplexity. We name them only to describe agent traffic.

We don’t control third-party agents or platforms. We can’t guarantee how they behave, whether they use the information we provide, or whether they complete purchases. Third-party services you use with Parlox are governed by their own terms.

13Examples and results

In shortThe examples on our site show how Parlox works. Your results depend on your store.

The examples and figures on our website show how Parlox works. They don’t predict the results you’ll see, which depend on your store, its traffic and the agents that visit it.

14Disclaimers

In shortParlox is provided as it is. We don’t promise it will be error-free or that it will increase your sales.

To the fullest extent the law allows, the website, the audit and the Service are provided “as is” and “as available”, without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement and uninterrupted or error-free operation. We don’t guarantee any increase in sales, conversions or revenue.

15Limitation of liability

In shortNeither of us is liable for indirect losses such as lost profits. Otherwise, the most either of us can owe is 12 months of fees, or US$100 if that’s greater.

To the fullest extent the law allows, neither party will be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, sales, goodwill or data, even if told they were possible.

Each party’s total liability arising out of or relating to these Terms, the website, the audit or the Service is limited to the greater of: (a) the fees paid or payable by you to Parlox in the 12 months before the event giving rise to the claim; or (b) US$100.

These limits don’t apply to:

  • your obligation to pay fees;
  • your breach of section 4 (Acceptable use);
  • either party’s indemnity obligations;
  • either party’s gross negligence, wilful misconduct or fraud;
  • any liability that the law doesn’t allow to be limited, such as for death or personal injury caused by negligence.

16Indemnity

In shortIf someone sues us because of your store, your data or your offers, you cover it.

You’ll defend Parlox against third-party claims arising from Your Data, the information and offers your store provides through the Service, your store’s transactions, or your breach of these Terms or the law. You’ll also pay the resulting damages and costs finally awarded or agreed in settlement.

We’ll notify you promptly of the claim, let you control its defense and settlement, and cooperate reasonably at your expense. You won’t settle a claim in a way that imposes obligations on Parlox without our consent.

17Suspension and termination

In shortYou can leave any time. Either of us can end the agreement over a serious breach that isn’t fixed within 30 days, and we can pause access to stop a security or legal risk.

  • You may stop using the Service at any time by removing it from your stores and letting us know.
  • Either party may end these Terms if the other materially breaches them and doesn’t fix the breach within 30 days of written notice.
  • We may suspend access immediately if your use creates a security or legal risk, harms the Service or others, or if fees are overdue. We’ll give notice where reasonable and restore access once the issue is resolved.
  • We may change or end free services, including the audit, at any time.
  • If we stop offering the Service for reasons other than your breach, we’ll refund any prepaid fees for the unused part of your subscription.

When the Terms end, you must remove the Service from your stores, and we’ll delete Your Data as described in section 8. Sections that by their nature should continue will survive, including those on your data, fees owed, confidentiality, ownership, disclaimers, limitation of liability, indemnity, governing law and general terms.

18Changes to these Terms

In shortWe may update these Terms. Big changes get 30 days’ notice.

We may update these Terms from time to time and will change the date at the top. For material changes, we’ll notify customers by email or in the Service at least 30 days before they take effect, unless a change is required by law sooner. If you don’t agree, you can stop using Parlox before the change takes effect. Continuing to use it afterwards means you accept the updated Terms.

19Governing law and disputes

In shortWe’ll try to settle any dispute by talking first, for at least 30 days, before going to court.

These Terms are governed by the laws of the jurisdiction in which Parlox is established, without regard to conflict of laws rules. Any dispute arising out of or relating to these Terms will be decided exclusively by the competent courts of that jurisdiction, except that either of us may seek urgent injunctive relief in any court with jurisdiction. If you use Parlox as a consumer, nothing in this section takes away the protection of mandatory laws where you live.

Before starting formal proceedings, we both agree to try to resolve a dispute informally by contacting the other and negotiating in good faith for at least 30 days.

20General

In shortThe standard contract terms.

  • Transfer. We may transfer these Terms to an affiliate or successor, or in a merger, acquisition or sale of assets, with notice to you. You may not transfer them without our written consent.
  • Entire agreement. These Terms, together with any plan or order you accept, are the entire agreement between us about their subject.
  • Severability. If a provision is found unenforceable, the rest remain in effect.
  • No waiver. Not enforcing a provision isn’t a waiver of it.
  • Force majeure. Neither of us is liable for delays caused by events beyond our reasonable control.
  • Relationship. We’re independent parties. These Terms don’t create a partnership, agency or employment relationship.
  • No third-party beneficiaries. Only you and Parlox have rights under these Terms.
  • Export and sanctions. You’ll comply with applicable export control and sanctions laws, and won’t use Parlox if you’re subject to sanctions or located in a sanctioned country or region.
  • Notices. We’ll send notices to the email address on your account, or the one you gave us. Send notices to us at legal@parlox.io. Electronic notices satisfy any requirement that notices be in writing.

21Contact

Questions about these Terms: legal@parlox.io.